Cookie Policy

1. Introduction

This Cookie Policy explains how Relief Pro, Inc. ("Relief Pro," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website, mobile application, and related services (collectively, the "Platform"). This policy should be read alongside our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our Platform, you consent to the use of cookies and similar technologies as described in this policy.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how the site is being used.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device for a set period of time or until you delete them, while session cookies are deleted when you close your web browser.

3. How We Use Cookies

We use cookies and similar technologies for the following purposes:

3.1 Essential Cookies

These cookies are necessary for the Platform to function properly. They enable core functionality such as security, account authentication, and remembering your login status. Without these cookies, the Platform cannot operate effectively.

• User authentication and session management
• Security and fraud prevention
• Load balancing and server optimization
• Remembering your preferences and settings

3.2 Functional Cookies

These cookies allow us to remember choices you make and provide enhanced, personalized features. They may be set by us or by third-party providers whose services we have added to our Platform.

• Remembering your login credentials
• Storing your language and region preferences
• Customizing the Platform interface based on your preferences

3.3 Analytics Cookies

These cookies help us understand how visitors interact with the Platform by collecting and reporting information anonymously. This helps us improve the Platform's performance and user experience.

• Counting visitors and page views
• Understanding how users navigate the Platform
• Identifying which features are most popular
• Detecting technical issues and errors

3.4 Security Cookies

These cookies are used to maintain the security of the Platform and protect against fraudulent activity.

• Detecting and preventing fraudulent login attempts
• Protecting against unauthorized access
• Monitoring for suspicious activity

4. Third-Party Cookies

Some cookies on our Platform are placed by third-party service providers who help us operate and improve our services. These third parties may include:

We do not control these third-party cookies. Please refer to the respective privacy policies of these third parties for more information about their use of cookies.

5. Similar Technologies

In addition to cookies, we may use other similar technologies:

5.1 Local Storage

Local storage allows websites to store data locally on your device. We may use local storage to remember your preferences and improve Platform performance.

5.2 Pixels and Web Beacons

These are small graphic images that may be included on our Platform or in emails. They help us understand user behavior and measure the effectiveness of our communications.

5.3 Device Fingerprinting

We may collect information about your device configuration for security and fraud prevention purposes.

6. Your Cookie Choices

You have several options for managing cookies:

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

• View what cookies are stored on your device
• Delete all or specific cookies
• Block all cookies or cookies from specific sites
• Block third-party cookies
• Accept all cookies
• Receive notifications when a cookie is set

The method for managing cookies varies by browser. Please consult your browser's help documentation for instructions.

6.2 Impact of Disabling Cookies

Please note that if you choose to disable cookies, some features of the Platform may not function properly. Essential cookies are required for the Platform to work, and disabling them may prevent you from using certain features such as logging in to your account.

6.3 Do Not Track Signals

Some browsers include a "Do Not Track" feature that signals to websites that you do not want your online activity tracked. The Platform does not currently respond to Do Not Track signals, as there is no industry standard for how to handle these signals.

7. Cookie Retention

The length of time cookies remain on your device depends on the type of cookie:

• Session cookies: These are deleted when you close your browser.
• Persistent cookies: These remain on your device until they expire or you delete them. Expiration periods vary but are typically between 30 days and 2 years depending on the purpose of the cookie.

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of this policy.

We encourage you to review this policy periodically to stay informed about our use of cookies and related technologies.

9. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at: