Terms of Service

1. Definitions

"Business" means a building owner, property manager, or other entity that posts Engagements on the Platform seeking services from Job Seekers.

"Content" means text, images, or other materials you submit through the Platform.

"Engagement" means a shift or specific work opportunity posted by a Business on the Platform at a designated location and time.

"Engagement-Specific Terms" means the particular requirements, location, timing, hourly rate, and other details presented to you at the time you accept an Engagement.

"Lock Time" means four (4) hours before the scheduled start of an Engagement, after which the Engagement cannot be modified or canceled by the Business without consequences described in Section 9.

"Payment Processor" means the third-party service provider(s) that facilitate payments through the Platform.

"Platform" means the Company's website, mobile application, and related technology services that enable Job Seekers and Businesses to connect.

"Platform Standards" means the requirements, restrictions, and standards set forth in these Terms (including Sections 9, 10, and 14) and any Engagement-Specific Terms.

"Payout" means the amount remitted to you after completion of an Engagement based on the applicable hourly rate and hours worked.

"Services" means the work you perform for a Business pursuant to an accepted Engagement, which may include doorman, porter, handyman, superintendent, or building manager services.

"Subscription Fee" means the annual fee required for Platform access, as disclosed during registration.

2. Platform and Scope

2.1 Nature of the Platform

The Company operates a technology marketplace that enables Job Seekers to discover Engagements posted by Businesses and facilitates coordination, communication, and payment processing. The Company is not a staffing agency, temporary employment agency, or employer of record.

2.2 Subscription Required

Access to the Platform requires payment of the annual Subscription Fee. You must pay the Subscription Fee before you can accept Engagements. The Subscription Fee is non-refundable except as required by applicable law. The Company may modify the Subscription Fee for future subscription periods in accordance with Section 21.2.

2.3 Company's Limited Role

The Company is not a party to any agreement between you and a Business for Services. When you accept an Engagement, you enter into a direct arrangement with the Business. The Company facilitates payments on behalf of Businesses but is not responsible for acts, omissions, or conduct of Businesses, including workplace conditions or treatment of Job Seekers.

2.4 No Guarantee of Work

The Company does not guarantee any minimum number of Engagements, hours, or earnings. Availability of Engagements depends on Business demand.

3. Eligibility and Account

3.1 Eligibility Requirements

To use the Platform, you must: (a) be at least 18 years old; (b) have the legal right to work in the United States; (c) successfully complete identity verification and background screening; (d) provide accurate and complete registration information; and (e) pay the Subscription Fee.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify the Company immediately of any unauthorized access. You may not share your account or allow others to perform Services under your identity.

3.3 Accurate Information

You agree to provide truthful, current, and complete information during registration and throughout your use of the Platform. The Company may suspend or remove access if information is found to be inaccurate, misleading, or fraudulent.

4. Independent Contractor Status

4.1 Relationship of Parties

You and the Company are independent contractors. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and the Company. You are not an employee of the Company for any purpose, including federal and state tax, labor, or employment law purposes.

4.2 Control and Autonomy

You retain full control over the manner and means by which you perform Services. A Business may establish requirements for its premises and Service outcomes, but the Company does not supervise, direct, or control how you perform Services. You determine your own methods and techniques.

4.3 Freedom to Accept or Decline

You have complete discretion to accept or decline any Engagement. You are free to provide services to other platforms, businesses, or clients. The Company imposes no exclusivity requirement.

4.4 No Employee Benefits

You are not entitled to employee benefits from the Company, including health insurance, retirement plans, paid leave, workers' compensation, or unemployment insurance.

4.5 Taxes

You are solely responsible for all federal, state, and local taxes arising from your earnings, including self-employment taxes. The Company does not withhold taxes from Payouts. You agree to provide accurate tax information (such as IRS Form W-9) upon request. You may receive IRS Form 1099 or similar tax documentation reflecting amounts earned through the Platform.

5. Engagements and Onsite Rules

5.1 Engagement Acceptance

When you accept an Engagement, you enter into a direct arrangement with the Business for Services. Review all Engagement details, including location, timing, service requirements, and hourly rate, before accepting. Acceptance constitutes your commitment to perform the Services as described.

5.2 Business Control of Worksite

The Business controls the premises where Services are performed. The Business is responsible for providing site access (including keys, fobs, or access codes as needed), communicating service requirements, and supervising performance as it deems necessary. You must comply with all lawful onsite rules established by the Business.

5.3 Performance Responsibilities

You are responsible for performing Services competently, professionally, and in accordance with the Engagement description. You must arrive at the designated time and location, complete Services as specified, and conduct yourself appropriately while on Business premises.

6. Screening and Background Checks

6.1 Verification Processes

The Company verifies your identity, eligibility, and qualifications through identity verification services and background check providers. You authorize the Company and its service providers to conduct such verification as a condition of Platform access.

6.2 Consumer Reports

If the Company obtains consumer reports (including background checks) about you, the Company will provide any disclosures, authorizations, and notices required by the Fair Credit Reporting Act and applicable state laws through the Platform before obtaining such reports.

6.3 Ongoing Monitoring

Your eligibility may be subject to periodic re-screening. The Company may suspend or remove access based on updated screening results in accordance with applicable law and Platform policies.

7. Timekeeping and Records

7.1 Time and Attendance Tools

The Platform provides tools for recording time worked, including check-in/check-out functionality. You must use these tools accurately and honestly. Falsifying time records, manipulating check-in data, or misrepresenting hours worked constitutes fraud and grounds for immediate removal from the Platform.

7.2 Business Approval

Businesses may review time records through the Platform. If a Business disputes recorded time within forty-eight (48) hours of shift completion, the Company may adjust Payouts accordingly while the dispute is reviewed.

8. Payments

8.1 Subscription Fee

The only fee you pay to the Company is the annual Subscription Fee. The Company does not deduct platform fees, service fees, or payment processing fees from your Engagement Payouts.

8.2 Payout Calculation

Payouts are calculated based on the hourly rate specified in the Engagement-Specific Terms multiplied by the hours worked as reflected in approved time records. You receive the full hourly amount with no per-shift or percentage deductions by the Company.

8.3 Payout Timing

The Company will initiate Payouts within three (3) business days after shift completion and Business approval (or expiration of the 48-hour approval window without dispute). Actual receipt depends on your financial institution.

9. Cancellations and Reliability

9.1 Lock Time Mechanics

Businesses may modify or cancel an Engagement up until the Lock Time (four hours before the scheduled start). After Lock Time, the Engagement is "locked" and cannot be modified or canceled without the consequences described below.

9.2 Job Seeker Cancellation

You may cancel an accepted Engagement through the Platform. Cancellations before Lock Time incur no penalty. Cancellations after Lock Time ("Late Cancellations") and failures to arrive without cancellation ("No-Shows") may result in reduced eligibility for future Engagements, temporary suspension, or permanent removal from the Platform for repeated violations.

10. Safety and Incidents

10.1 Business Responsibility

The Business is responsible for premises safety, hazard identification, safety equipment, and compliance with workplace safety laws at the Engagement location. The Company does not inspect, control, or guarantee the safety of any worksite.

10.2 Your Obligations

You must: (a) comply with onsite safety rules communicated by the Business; (b) use required safety equipment; (c) immediately report unsafe conditions to the Business; (d) refuse to perform Services in conditions you reasonably believe are unsafe; and (e) comply with applicable laws.

10.3 Incident Reporting

You must promptly report any accident, injury, property damage, security breach, or significant incident occurring during an Engagement to both the Business and the Company through the Platform. Failure to report incidents may affect your eligibility.

11. Insurance and Risk

You are responsible for obtaining and maintaining any insurance appropriate for your activities. The Company does not provide insurance coverage for Job Seekers. You acknowledge that onsite Services involve inherent risks, including risks of injury. To the fullest extent permitted by applicable law, you assume all risks associated with your performance of Services.

12. Confidentiality and Property Access

During Engagements, you may receive access to confidential information, including building access codes, keys, fobs, tenant information, and security protocols. You must: (a) use such information only to perform Services; (b) not disclose it to any third party; (c) not retain copies after the Engagement; and (d) return or destroy all confidential materials upon request.

13. Content and Ratings

By submitting Content to the Platform, you grant the Company a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, modify, display, and distribute such Content for purposes of operating and improving the Platform. Businesses may rate and review your Services. Ratings reflect the subjective opinions of Businesses and are not verified by the Company.

14. Prohibited Conduct

The following conduct is prohibited and may result in suspension or removal from the Platform:

• Fraud and misrepresentation, including providing false identity or credential information, falsifying time records or check-in data, or misrepresenting qualifications
• Harassment, discrimination, or threats directed at any person
• Theft or misappropriation of Business, tenant, or building property
• Impairment while performing Services
• Safety violations
• Account misuse
• Technical interference with the Platform
• Misuse of access credentials
• Unauthorized recording on Business premises
• Soliciting gratuities without Business consent
• Violations of law in connection with Platform use

15. Direct Hire and Conversion

The Company encourages Businesses to hire Job Seekers for full-time or part-time employment. If a Business offers you direct employment, you are free to accept without any placement fee, conversion fee, or penalty from the Company.

16. Termination and Deactivation

You may stop using the Platform at any time. To close your account, contact the Company through the Platform. Closing your account does not relieve you of obligations for completed Engagements or entitle you to a refund of the Subscription Fee.

The Company may suspend or permanently remove your Platform access for violation of these Terms, fraudulent conduct, complaints from Businesses, failure to maintain screening requirements, repeated No-Shows, or legal reasons.

17. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

18. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. THE COMPANY'S TOTAL LIABILITY WILL NOT EXCEED THE GREATER OF: (A) THE SUBSCRIPTION FEE PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).

19. Indemnification

You agree to indemnify, defend, and hold harmless the Company from and against any claims, liabilities, damages, losses, costs, and expenses arising out of your performance of Services, violation of these Terms, violation of applicable law, your Content, negligence, or disputes with Businesses.

20. Dispute Resolution

20.1 Informal Resolution

Before initiating any formal dispute proceeding, you agree to contact the Company at inquiries@reliefpro.com and attempt to resolve the dispute informally for at least thirty (30) days.

20.2 Binding Arbitration

If informal resolution fails, any dispute will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules in New York, New York.

20.3 Class Action Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

20.4 Opt-Out Right

You may opt out of the arbitration agreement and class action waiver by sending written notice to ReliefPro, Inc., 228 Park Ave S #711618, New York, NY 10003 within thirty (30) days of first accepting these Terms.

21. General Provisions

Governing Law: These Terms are governed by and construed in accordance with the laws of the State of New York.

Modifications: The Company may modify these Terms with at least thirty (30) days notice. Your continued use constitutes acceptance.

Contact: Questions about these Terms may be directed to: ReliefPro, Inc., 228 Park Ave S #711618, New York, NY 10003, inquiries@reliefpro.com.